Hamilton Aquatics do not offer refunds for swimming training services. In exceptional and medical circumstances, in which a valid doctor's certificate must be provided, refunds may be granted. Fees paid to Hamilton Aquatics in respect of swimming training services comprise 30% administration and business costs and 70% tuition fee. In the event of a refund being awarded only the tuition fee will be refunded on a pro-rata basis for the remainder of the payment term from the date that the refund was requested. All refunds are awarded at the discretion of the managing director.

In respect of any team kit purchased directly from Hamilton Aquatics refunds will be awarded only in the event of the item being faulty.